Yamagata’s consumer affairs centre is urging people selling jewellery or precious metals at shops to compare offers and avoid rushed decisions. Its October 2026 notice says that receiving an appraisal does not oblige a customer to sell on the spot.
The centre explains that an appraisal and a purchase contract are separate steps. It warns that in-store buyback transactions fall outside the cooling-off scheme and that cancellation after an agreement is generally not possible simply because the seller changes their mind.
The notice recommends declining clearly if an offer is unacceptable, even when a shop presents a price as available only that day. People with concerns or disputes can call the consumer hotline, 188, for referral to a nearby consultation service.
山形県、貴金属の店頭買取は査定と契約を分けて判断するよう注意喚起
山形県消費生活センターは10月の注意喚起で、アクセサリーや貴金属を店舗で売る際、査定を受けてもその場で契約する必要はないと説明する。査定と買取契約は別の段階であり、店頭買取はクーリング・オフの対象外で、契約後は原則として自己都合で取り消せないと注意を促す。当日限定の価格を示されても納得できなければ明確に断り、他店の見積もりと比較するよう勧める。不安やトラブルは消費者ホットライン188で最寄りの相談窓口につながる。